Question 1

What is Sphere IT Global?

Accepted Answer

Sphere IT Global is a Middle East–focused IT services firm delivering enterprise technology solutions and specialized talent resources. Founded in 2016 and headquartered in Dubai, the company provides managed services, automation, data intelligence, AI enablement, and technology talent augmentation for leading banks and enterprises across the region.

Question 2

What industries does Sphere IT serve?

Accepted Answer

Sphere IT supports a wide range of sectors, including Retail Banking, Corporate Banking, Wealth Management, Insurance, Conglomerates, and Government Entities. Its solutions are built to meet the regulatory, operational, and digital transformation needs of enterprise-scale clients.

Question 3

What are Sphere IT’s core values?

Accepted Answer

Sphere IT operates with two guiding values — Precision and Pragmatism. Precision ensures every solution is reliable, accurate, and tested. Pragmatism focuses on creating technology that works effectively in the real world, delivering measurable outcomes without unnecessary complexity.

Question 4

Where is Sphere IT located?

Accepted Answer

Sphere IT is headquartered in Dubai, UAE, with a Center of Excellence in Bangalore, India, and additional operations across the Middle East and Asia.

Question 5

What makes Sphere IT different from other IT service providers?

Accepted Answer

Sphere IT combines deep domain expertise in financial technology with a pragmatic delivery model. Its solutions are outcome-driven, backed by certified experts, ISO/IESC 42001 compliance, and proven delivery frameworks across AI, automation, data management, and managed services.

Question 6

What is the Elevate platform?

Accepted Answer

Elevate is Sphere IT’s enterprise-grade AI platform designed to integrate Large Language Models (LLMs) securely within enterprise environments. It uses a multi-modal RAG engine, vector database retrieval, and configurable guardrails to deliver precise, context-rich, and safe AI responses.

Question 7

What can Elevate be used for?

Accepted Answer

Elevate helps organizations connect employees and customers to enterprise data and systems through natural language. It supports document processing, automated workflows, reasoning engines, and contextual data analytics — enabling faster insights and action through conversational AI.

Question 8

How does Elevate ensure data security and compliance?

Accepted Answer

Elevate is built with integrated guardrails and traceable, explainable AI decision flows. It supports on-prem and cloud deployments, ensuring enterprise-grade data protection and adherence to ISO/IESC 42001 and PMI-AI certification standards.

Question 9

Which industries benefit most from Elevate?

Accepted Answer

Industries such as banking, insurance, and government benefit from Elevate’s secure AI integration — helping automate document-heavy workflows, enhance customer interactions, and accelerate decision-making.

Question 10

What is Sphere IT Automate?

Accepted Answer

Automate is Sphere IT’s process engineering and automation service that helps enterprises streamline workflows, reduce manual effort, and improve operational efficiency using RPA, low-code, and custom automation tools.

Question 11

Which tools and technologies does Automate leverage?

Accepted Answer

Automate integrates with platforms like Microsoft Power Automate, UiPath, and Camunda to deliver adaptive, rule-based automation tailored to enterprise systems and regulatory environments.

Question 12

What kind of business outcomes does Automate deliver?

Accepted Answer

Automate improves process speed, reduces errors, and ensures consistency across operations — enabling measurable efficiency gains and early value realization for enterprises.

Question 13

Is Automate suitable for banks and financial institutions?

Accepted Answer

Yes. Sphere IT’s automation frameworks are trusted by leading banks and fintechs across the GCC, ensuring compliance, reliability, and cost-effectiveness in regulated environments.

Question 14

What is Sphere IT Evaluate?

Accepted Answer

Evaluate is a data management and analytics framework that helps enterprises strengthen data reliability, governance, and analytical capabilities to drive informed decisions.

Question 15

What are the key capabilities of Evaluate?

Accepted Answer

Evaluate covers the entire data lifecycle — from acquisition and processing to analysis, visualization, and decision-making. It provides master data management, telemetry insights, and executive dashboards for real-time visibility.

Question 16

How does Evaluate enhance data-driven decision-making?

Accepted Answer

By establishing a governed and trusted data foundation, Evaluate enables consistent reporting, real-time analytics, and proactive decision-making through reliable dashboards and data pipelines.

Question 17

What business problems does Evaluate solve?

Accepted Answer

Evaluate addresses challenges like poor data quality, fragmented sources, and unreliable reporting by creating standardized, automated, and scalable data frameworks that improve traceability and usability.

Question 18

What does Sphere IT Assure offer?

Accepted Answer

Assure delivers managed services for mission-critical banking platforms, core IT infrastructure, and cybersecurity. It ensures operational stability, security, and compliance through proactive monitoring and governance.

Question 19

What are the key components of Assure?

Accepted Answer

Assure includes 24×7 monitoring, incident and problem management, patch and vulnerability management, application lifecycle operations, performance optimization, cloud and network management, and security compliance reviews.

Question 20

How does Assure ensure accountability?

Accepted Answer

Sphere IT provides defined SLAs, SLOs, and service transparency across all managed operations. Clients receive real-time performance reports and compliance reviews, ensuring predictable, measurable outcomes.

Question 21

Which industries typically use Assure services?

Accepted Answer

Banks, insurance firms, and large enterprises rely on Assure for continuous uptime, regulatory compliance, and secure, high-performing digital infrastructure.

Question 22

What is Sphere IT Augment?

Accepted Answer

Augment is Sphere IT’s technology talent augmentation service that helps CIOs and CTOs scale their digital transformation initiatives with skilled, outcome-driven teams.

Question 23

What engagement models are available under Augment?

Accepted Answer

Sphere IT offers Onshore, Offshore, Hybrid, and Nearshore engagement models. Each model is designed to balance proximity, scalability, and cost-efficiency according to client needs.

Question 24

What kind of talent does Sphere IT provide?

Accepted Answer

Sphere IT provides qualified professionals across multiple domains — including software engineering, DevOps, data management, automation, and AI — with domain specialization in BFSI and enterprise technology.

Question 25

What is the Centre of Excellence (COE) model?

Accepted Answer

Sphere IT’s COE model provides dedicated offshore teams in locations like Bangalore and Cochin, designed for innovation, process optimization, and cost-effective delivery aligned with client objectives.

Question 26

What is it like to work at Sphere IT?

Accepted Answer

Sphere IT fosters a culture of precision, pragmatism, and people-first growth. Employees gain exposure to leading BFSI clients, global projects, and opportunities for professional advancement across regions.

Question 27

How can I apply for a role at Sphere IT?

Accepted Answer

You can explore current openings or join the talent network through the Careers page. Applicants can submit their resume, area of interest, and preferred work mode (Onsite, Hybrid, Remote).

Question 28

What types of roles are available?

Accepted Answer

Sphere IT recruits for roles in technology, operations, sales, and project management. Positions range from software engineers and analysts to delivery leads and IT specialists.

Question 29

Does Sphere IT support flexible work arrangements?

Accepted Answer

Yes. Depending on the project and engagement type, Sphere IT offers onsite, hybrid, and remote opportunities for eligible roles.

Have Questions?
Here's what we hear often

General

Elevate – AI Enablement

Automate - Process Engineering

Evaluate - Data Management & Intelligence

Assure – Managed Services & IT Operations

Augment – Technology Talent Solutions

Careers at Sphere IT

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