The Challenge: Comprehensive Digital Overhaul
A prominent UAE bank identified technology transformation as a paramount pillar of its digital strategy. To guide this journey, the bank adopted four core principles that shaped its overall tech transformation roadmap.
The scope of the initiative was extensive, requiring a significant augmentation of the bank’s technical workforce along with the implementation of new digital platforms across core banking functions.
The Solution: Strategic Resource Augmentation and Digital Platform Implementation
Sphere IT played a critical role by providing the right resources to identify talent gaps and strengthen the client’s teams with highly experienced professionals aligned with the transformation goals.
Our resources became an integral part of the journey, making substantial contributions across:
- Retail Banking
- Corporate Banking
- Development centers in India and Egypt
By 2022, the engagement scaled to 85+ resources and continued to grow. The primary focus was enabling digital capabilities across all major banking channels, including:
- Online Banking
- Mobile Banking
- Insurance Platform
- Wealth Management Platform
- Card Management
- ATM Switch
Key Developments and Digital Milestones (2019–2022)
The transformation spanned multiple large-scale initiatives, positioning the bank as a truly future-ready institution.
Year | Key Digital Milestones |
|---|---|
2019 | Digitization of the KYC onboarding process in Retail Banking (RBG). Enhancements in Corporate Banking (CIBG) and Treasury & Capital Markets. |
2020 | Digitization of the Credit Card customer journey. Wealth Management digital onboarding. Bancassurance platform development. |
2021 | Revamp of online and mobile banking facilities. Digital account onboarding. Application automation and DevOps implementation. |
2022 | Digital mortgage platform. CX dashboard and operations analytics. Regulatory risk reporting. Full-scale treasury operations implementation (FMC Treasury Tradenet). |
The Impact: A Future-Ready Institution
The collaboration with Sphere IT, supported by 85+ skilled professionals, enabled the bank to execute a seamless digital transformation. Through a consistent and phased rollout of initiatives, the bank achieved deep system integration, enhanced customer experiences, and established itself as a future-ready financial institution.